A strong leadership is never complacent about its growth strategies and is often defined by a forward-thinking mindset that ensures the business growth stays on the right path. This kind of initiative-taking approach involves continuously learning, doing market research, and investing in modern technologies that can build a resilient company capable of weathering uncertain times.
One practical example of this approach is the adoption of cloud solutions like NetSuite. However, choosing the right NetSuite implementation partner is a key decision that can impact the success of your ERP deployment. Whether you are looking for NetSuite partners in India, the USA, or anywhere else in the world, asking the right questions will help ensure that your NetSuite ERP implementation goes smoothly.
What Is NetSuite ERP Solution?
NetSuite ERP consolidates all the key business processes on a single, unified platform that provides an integrated view of the entire business and provides real-time visibility and control. This centralized platform brings structure to enterprises, optimizes workflows, and improves coordination between departments, which results in increased productivity, elimination of silos, and increased overall efficiency. In addition, the solution also provides flexibility, scalability, and accessibility that helps enterprises operate from remote locations and helps them run the business smoothly.
Given the benefits and global adoption, the software solution has seen a major growth in the last decade and is expected to grow to $238.79 billion by 2032. Yet, to maximize the platform adoption, it is important to collaborate with the right NetSuite ERP implementation partner and ask the right questions.
What Are the 10 Essential Questions to Ask Your NetSuite Implementation Partner?
Experience and Expertise as NetSuite Partners
This question assesses the NetSuite providers experience and helps you understand their familiarity with the enterprising solution.
NetSuite implementation partners undergo training and are authorized by NetSuite to deploy their software solutions. Asking for certifications helps you verify if they are qualified to execute the project and demonstrate their commitment to professional development and expertise.
Answers to these questions can help you gauge a NetSuite implementation partner’s experience and knowledge about the unique challenges associated with your industry. This question ensures if the NetSuite partner can deliver customized solutions.
By requesting references from companies of a comparable size to yours, you can gain an understanding if the implementation partner can successfully oversee projects that are comparable in scale and complexity to your own.
Project Management and Methodology of NetSuite ERP Partners
This question will help you understand the approach the NetSuite implementation partner will use to strategize and execute the project. It also clarifies how they will manage project timelines to ensure on-time delivery. Per this report, only 20.8% of the organizations used a big bang implementation approach while others opted for phased or hybrid methods.
Changes in the scope of a project and unforeseen challenges are a widespread problem with most projects. However, a good implementation partner is one who can, based on their experience, foresee, and preempt challenges. This question is aimed to evaluate the partner’s flexibility and problem-solving skills.
Clear communication and transparency are key to a successful project. Therefore, it is important that the partner keeps you updated throughout the implementation project via pre-decided communication mode and hierarchy. This ensures transparency and effective collaboration that can address any issue promptly.
Customization and Integration Expertise of the NetSuite Provider
This is a direct question that is asked to see if the partner can customize the software as per your business needs and goals. Even though customization is not an obligation, this report suggests that 20.8% opt for heavily customized ERP solutions to fit processes while 44.8% ask for moderate customizations with process modifications.
NetSuite ERP is a centralized platform that seamlessly integrates with other systems. However, if the integration is botchy, the software solution may not perform at the optimal level. Therefore, this question is crucial while engaging with a NetSuite implementation partner in India or USA. Also, check if the partner uses specific tools or in-house solutions to accelerate the integration project. For example, Forsys leverages many of its homegrown tools for integration and migration projects.
Per this ERP report, 24.6% consider integration concerns as a reason for not staying on-premises and not shifting to the cloud.
Post-Implementation Support by NetSuite Partner
Ongoing support is essential for maintaining the system, troubleshooting, updating, and running the ERP system at optimal level. Therefore, ask if the partner can provide post-implementation support.
Training and support on how to use NetSuite modules ensure your team can effectively use the new system and ease everyday operations. However, not all partners are adept at providing training on NetSuite. Look for partners who can offer training programs to help your team smoothly transition to the new system.
Additionally, you can talk about fees, pricing, and other factors that can lead to cost overruns, and other related questions.
Final Thoughts
NetSuite ERP can be a turning point for many organizations in terms of streamlining processes, improving overall efficiency, designing optimal workflow, and gaining clear visibility across the units. But it is equally important to collaborate with an experienced NetSuite implementation partner to successfully execute the project, reap the benefits, and realize the ROI.
Post ERP implementation, companies often realize expected benefits, such as standardization, real-time data, reduced IT & maintenance costs, higher compliance, improved collaboration, eliminated silos, and optimized inventory levels. However, asking the right questions is the key.
By gaining valuable insights into the partner’s experience, methodology, and ability to meet your specific business needs, you can choose the right partner and drive your business growth. Make sure you do a thorough evaluation of potential partners for a smooth NetSuite ERP implementation process.
If you are also looking around for a reliable and trusted partner with a proven record, Forsys is your one-stop shop!