AI-powered, self-service omnichannel buying—from portals to agentic, frictionless transactions.
B2B buyers expect the same friction-free experience they get as consumers. Forsys designs and implements autonomous commerce strategies that eliminate buying friction and accelerate revenue.
We've delivered 25+ digital commerce projects on Conga Omnichannel Commerce, Agentforce Commerce, and our proprietary RISE platform. Our commerce blueprints cover strategy, architecture, UX design, and platform selection — end to end.
End-to-end omnichannel commerce blueprint — covering channel strategy, platform selection, integration architecture, and the business case for autonomous buying. From discovery to a production-ready architecture document.
Portal strategy and UX design for customer, partner, and sales-rep self-service — covering product catalog, configuration, quoting, order placement, and account management. Implemented on Conga Commerce or Agentforce Commerce.
AI-powered buyer journey architecture using Agentforce Commerce — designing agents that guide complex product configuration, surface recommendations, handle objections, and close transactions autonomously.
Vendor evaluation and integration architecture for Conga Digital Commerce, Agentforce Commerce, and our proprietary RISE platform — covering ERP, billing, tax, and payment gateway connections.
Our Autonomous Commerce engagements follow a proven process refined across 25+ digital commerce implementations.
We map the current buying journey end to end — from initial interest through configuration, pricing, order placement, and fulfillment — identifying every friction point and drop-off.
We design the target-state commerce architecture — defining channels, platform components, integration points, and the agentic journey overlay that removes friction from the buying process.
We design the user experience for every buyer persona — from a B2B procurement manager configuring a complex product bundle to a reseller placing a repeat order through a partner portal.
We run a structured platform evaluation across Conga Digital Commerce, Agentforce Commerce, and custom build — delivering a TCO-backed recommendation with an implementation business case.
We implement the commerce platform — configuring product catalogs, pricing rules, configuration logic, and buyer workflows — integrated with your ERP, billing, and payment systems.
Post-launch, we monitor commerce performance, analyze buyer behavior, and continuously optimize the buying journey — expanding channels, adding AI capabilities, and improving conversion.
Improvement in customer lifetime value for Fortune 500 Heavy Equipment company
Increase in customer retention through self-service buying portal
Increase in market share for mailing solutions leader NeoPost
Increase in customer lifecycle value for Thomson Reuters
A Fortune 500 Heavy Equipment manufacturer engaged Forsys to design and implement an autonomous commerce strategy on Conga Digital Commerce. We replaced a fragmented, rep-assisted quoting process with a self-service B2B portal enabling channel partners to configure, price, and order complex equipment bundles without friction.
Autonomous Commerce uses AI agents and automated workflows to let B2B buyers independently manage complex product configurations, pricing, and transactions. It delivers a seamless, consumer-like self-service experience while reducing operational overhead and accelerating the overall sales cycle.
An agentic buying journey replaces traditional static forms with autonomous AI agents (like Agentforce Commerce). These digital agents interact dynamically with buyers by guiding them through intricate product bundles, offering real-time pricing recommendations, resolving complex buying objections, and finalizing transactions without human rep intervention.
We deliver tailored strategies across major enterprise solutions. Our team has completed over 25 successful digital commerce projects utilizing Conga Omnichannel Commerce, Salesforce Agentforce Commerce, and our proprietary RISE platform, ensuring seamless integration with your back-office ERP, billing, and tax systems.
Through our structured six-stage process (Discover, Blueprint, Design, Select, Build, and Optimize), we move rapidly. Forsys can assess your organizational readiness and deliver a production-ready, custom buying journey architecture blueprint in as little as 30 days.
Modernization drives immediate growth. On average, our clients see a 23% improvement in customer lifetime value (CLV), up to an 18% increase in customer retention through self-service portals, and significant market share expansion by capturing frictionless, multi-channel revenue.
Start with a free Commerce Readiness Assessment. We'll design your buying journey architecture in 30 days.