Application Management
End-to-end Salesforce, Conga, Oracle, and MuleSoft application management — covering incident management, problem resolution, configuration changes, release management, and user support with defined SLA tiers.
AI Powered Managed Services
AI-Enabled
Managed Services
Forsys Managed Services keep your Salesforce, Conga, Oracle, and custom AI platforms running at peak performance — with dedicated L2R specialists, AI-powered monitoring, SLA-backed support tiers, and a progressive value realization framework that continuously reduces TCO while improving quality.
The Forsys Managed Services Value Framework
More than support — continuous value delivery
Built on 500+ L2R engagements and 250+ global customers — Forsys MS goes beyond ticket management to drive ongoing platform value.
Forsys Managed Services operates on a Progressive Value Realization Framework — transforming operations over time, reducing Total Cost of Ownership, and enhancing quality with every iteration. We combine AI-powered platform monitoring, proactive issue detection, dedicated Lead-to-Revenue specialists, and structured continuous improvement cadences to keep your revenue stack optimized and future-ready.
- AI-powered platform monitoring and proactive issue detection
- Dedicated Salesforce, Oracle, and Conga L2R specialists
- SLA-backed support tiers with defined response and resolution commitments
- Continuous improvement programmes with measurable TCO reduction targets
Progressive Value Realization Framework
01
Onboard
Structured transition programme — knowledge transfer, SLA
definition, monitoring setup, and baseline establishment
02
Stabilise
Immediate issue resolution, backlog clearance, and platform health
restoration within the first 90 days
03
Optimise
Proactive platform improvements, performance tuning, and feature
enablement driven by usage analytics
04
Evolve
Strategic roadmap advisory, new capability deployment, and continuous TCO
reduction initiatives
Key Capabilities
End-to-end managed services for your revenue platforms
Infrastructure & Cloud Services
IT infrastructure management, cloud optimization, and data center modernization — covering Oracle Cloud Infrastructure, Salesforce infrastructure, and hybrid cloud environments with 24/7 monitoring and proactive capacity management.
AI Operations & Monitoring
AI-powered platform monitoring using intelligent agents that detect anomalies, predict performance degradation, and trigger automated remediation — reducing mean time to detection and resolution across Salesforce, Oracle, and custom applications.
IT Outsourcing
Complete IT outsourcing for Lead-to-Revenue platform operations — expert project management, change control, governance, and reporting — with a dedicated Forsys team that functions as an extension of your internal IT organisation.
Our Approach
From onboarding to continuous evolution — in six clear stages
A structured managed services lifecycle built to stabilise, optimise, and continuously evolve your revenue platforms.
Managed Services Onboarding
Structured knowledge transfer, system access provisioning, SLA finalization, monitoring tool setup, and baseline metrics capture — completed within 30 days.
- Knowledge transfer workshops
- System access & documentation
- SLA definition & sign-off
- Monitoring baseline setup
Proactive Monitoring & Alerting
AI-powered platform monitoring with intelligent anomaly detection, real-time alerting, and automated first-response for common issues — reducing incident impact before users are affected.
- AI-powered monitoring setup
- Alert threshold configuration
- Automated first-response rules
- Incident escalation procedures
Platform Optimization
Monthly Optimization sprints — performance tuning, configuration cleanup, user adoption improvements, and technical debt reduction — driven by platform analytics and business feedback.
- Performance analysis & tuning
- Configuration rationalization
- User adoption analytics
- Technical debt reduction
Continuous Improvement Programme
Quarterly business reviews, platform roadmap advisory, new feature enablement, and TCO reduction initiatives — ensuring your platform evolves with your business strategy.
- Quarterly business reviews
- Platform roadmap advisory
- New feature enablement
- TCO reduction tracking
Reporting & Governance
Monthly service performance reports covering SLA attainment, incident volumes, MTTR, platform health, and value delivered — with a dedicated customer success manager.
- Monthly SLA reports
- Platform health dashboards
- Value delivered tracking
- Customer success reviews
Change Control & Governance
ITIL-aligned change management, CAB processes, release planning, and compliance reporting — ensuring every platform change is controlled, documented, and reversible.
- ITIL change management
- CAB & release planning
- Compliance reporting
- Change documentation
Business Outcomes
Measurable results from every managed services engagement
Real outcomes from Forsys Managed Services engagements across 250+ global customers.
24%
Jump in annual savings through infrastructure Optimization
Global Manufacturer — MS programme
25%
Reduction in IT costs
Healthcare Platform Provider — Forsys Managed Services
20%
Reduction in infrastructure costs + ISO 27001 certification achieved
Japanese Electronics Subsidiary
4.8/5
CSAT across all Salesforce managed engagements
Forsys Summit Partner Rating
Client Success
Managed services that deliver measurable platform value
25% IT Cost Reduction with AI-Enabled Managed Services
A healthcare platform provider engaged Forsys to take over management of their Conga CLM and Salesforce CRM platforms. Forsys transitioned to a structured managed services model — establishing SLAs, AI-powered monitoring, and a continuous improvement programme. Within 12 months, the client achieved a 25% reduction in IT costs and significantly improved platform reliability and user satisfaction.
- 25%
- IT cost reduction
- 12 months
- To full TCO benefit
- 4.8/5
- CSAT rating
Ready to optimize your platforms with AI-enabled managed services?
Start with a free Platform Health Check. We'll assess your current application landscape, identify cost reduction opportunities, and propose a managed services model tailored to your needs.